SHIPPING POLICY
HOW LONG WILL IT TAKE FOR MY PACKAGE TO BE DELIVERED ONCE IT’S SHIPPED?
Once your order is placed with Purple Trident, there is a processing time to craft your items, which takes approximately 7 business days for most products before your order is shipped.
Once your order is shipped, delivery within the Philippines usually takes anywhere from 3 - 5 business days. You will receive a shipping confirmation email with a tracking number so you can track your package.
Please note that whatever shipping method you select during checkout, the tracking information will not update until the package has left our crafting facilities and has been shipped out.
We will work closely with our shipping partners to ensure packages arrive as quickly as possible. We reserve the right to determine whether packages are still in transit or should be considered lost. If a package is considered lost in transit, we will either replace the order or issue store credit for the purchase price of the order. Refunds will not be provided for packages considered lost in transit.
We kindly request that you notify us if your package has not arrived within 2 weeks of shipping, and we will investigate promptly.
Due to the unique manufacturing process of our products, production may occasionally take longer than 7 business days depending on order volume and demand.
Purple Trident is not responsible for delays caused by shipping carriers once packages have been handed over to the courier service.
DO YOU SHIP NATIONWIDE?
Yes! Purple Trident ships nationwide across the Philippines. Shipping fees will be calculated during checkout based on your location.
WHAT IF I RECEIVE NOTICE THAT MY ORDER HAS BEEN DELIVERED BUT I DID NOT RECEIVE IT?
Shipping carriers sometimes send premature delivery notifications. When this happens, the package usually arrives within three days after the notice.
If your package still has not arrived within that timeframe, please contact the shipping carrier nearest to your delivery address and inquire about your package.
It is the customer’s responsibility to contact the shipping carrier in these situations because the tracking status shows the package as delivered.
Reporting a Missing or Stolen Package
Please contact the shipping carrier and report your package as missing or stolen. The carrier will open an investigation and provide you with a Case Number.
Once you receive the Case Number, please email Customer Support at: info@purpletrident.com together with your verifiable case number from the shipping carrier.
Please note: “Delivered” packages are not eligible for refunds or replacement claims.
Please do not confuse this with a lost package inquiry. Lost package inquiry numbers will not be accepted for replacements or reimbursements.
INCORRECT OR INCOMPLETE ADDRESSES
Purple Trident will not replace or reimburse any order not received due to an inaccurate or incomplete shipping address provided by the customer.